FAQs

  • Top Questions Asked

  • About Billion Dollar Babes


    Billion Dollar Babes is a cutting-edge fashion club that's been around since 2001. We serve up top designers on a silver platter to a lucky few - at ridiculously discounted prices. We're talking the likes of Oliver Peoples, CHANEL, Splendid, Kooba ... at savings of up to 85%. And the best part? Membership is free!

    There are two ways to shop BDB:

    Shop us online Where we currently hold six or more sales per week, each lasting only two days. We email our members the second a new sale starts. Click here to become a member (remember - it's free!).

    Shop us offline Where we've been holding our legendary "real world" shopping events since 2001. We regularly organize multi-designer sales in major cities worldwide, complete with flowing cocktails, beauty bars and swag. Click here for details on our upcoming real world events.

  • Why should I join Billion Dollar Babes?


    Because you want today's hottest designers at up to 85% off. Membership is free and there's no commitment. Simple as that.

  • How do I become a member?


    It's easy and free – just click here.

  • Will I be charged anything for becoming a member?


    Nope. Membership is free.

  • How does Billion Dollar Babes offer such low prices?


    It's simple: we let designers sell directly to our members, thereby eliminating all those middlemen and marketing costs that traditionally inflate retail prices.

  • Do you offer gift cards?


    Yep (and we sure hope he gets you one). BDB online Gift Cards can be ordered in any amount and are sent to the lucky recipient via email. Said lucky recipient receives a unique Gift Card code (19 digits) and pin (4 digits) redeemable on our website only (sorry, can't use 'em at our real world events ... yet!). Click here to order one and get more info.

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  • Sales & Orders

  • When do Billion Dollar Babes online sales start?


    Our online sales start at 8am Pacific. But there's no need to mark your calendar - we email our members the second a new sale starts, so you won't miss a thing.

  • How long does a Billion Dollar Babes sale last?


    Each online sale lasts two days. Our real world shopping events vary in length, depending on venue and assortment.

  • How will I know when a new sale is starting?


    Check your inbox - we email our members the moment a new sale starts. You can also learn about our new sales on Facebook and Twitter.

  • Can I put merchandise from two different sales in my shopping bag?


    Yes.

  • What type of payment methods do you accept?


    We make it easy! We accept credit card payments (Visa, MasterCard, American Express, and Discover), Gift Cards, and Store Credits. For those who have outstanding BDB issued Gift Certificates, click here.

  • How do I use my Gift Card?


    We have increased security for our gift cards and going forward, our gift cards will be 19 digits long and include a 4 digit pin.

    If you do have a gift card with a pin, just type it in during the checkout process under the Gift Card section. Click here to order one and get more info.

    For our members who do not have a pin, please contact Customer Service and they'll fix that for you in a flash.

  • How do I use my Store Credit?


    You'll know if you have a store credit by checking out your personal Account page. We also show you on the upper right hand corner of each page under My Credit. When you place an order, any outstanding Store Credits are automatically applied to your order – you don't have to do a thing!

  • When will my credit card be charged?


    When your order has been shipped from our warehouse, at which time we'll send you an email.

  • How do I change or cancel an order?


    Orders cannot be canceled one they are placed. Please contact our Customer Service team ASAP if you have a very, very good reason! We'll try our very best to help you out, but because our fulfillment system is designed to get you your goods as quickly as possible, we can't cancel or change an order once it's entered the shipping process.

  • Are purchases really tax free?


    Almost. Billion Dollar Babes is only required to charge sales tax shipped to states where it has a physical presence, which right now is limited to California, Illinois, Kentucky, Ohio, New Jersey, New York, and Virginia. In other words, we only charge sales tax on items being shipped to addresses in these states. The charge to you is based on the current sales tax for the state to which the order is being shipped.

  • How do I contact you?


    Our kick-ass Customer Service team can be reached by email (super easy) or by phone. Here's our 411:

    Email: billiondollarbabes@custhelp.com

    Phone: 1-888-300-6254, M-F: 6am-7pm PST, Sa/Su: 6am-6pm PST.

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  • Shipping Questions

  • What are your shipping fees?


    Domestic shipping is FREE* with orders of $150+ (with the exception of certain home or furniture sales which you'll see the additional charge of per item)! Nice, huh?

    Under $50 - $5.95
    $50-$150 - $7.95
    $150+ - Free

    *Unfortunately, we do not currently offer free shipping to Hawaii & Alaska. Orders of $150+ are subject to a $7.95 shipping fee.

    And for those of you living in Helsinki, Beijing, Dubai, and beyond, we're also proud to offer international shipping. Click here for our international shipping rates and more details.

  • Does Billion Dollar Babes ship internationally?


    We certainly do. Why should American girls have all the fun? But keep in mind that taxes and duties do apply, and it's not unusual, in certain countries, for these taxes and duties to be more than the price of the items purchased. In the European Union, these fees can be 30% or more of the total declared value of your order. Billion Dollar Babes does not calculate nor charge the duties and taxes at the time of purchase; those taxes and duties will be levied by the appropriate government agency once the package arrives in your country. Contact the customs office in the destination country for information about any applicable duties or taxes. If an order is placed on billiondollarbabes.com and then refused, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund. billiondollarbabes.com has made every effort to minimize our international shipping charges. We only charge our cost for these services. We do not make any profit on our shipping services to international customers. Also, we are required by law to disclose the full value of the package contents and cannot alter this value.

    International orders are usually delivered within 21 days. We ship to the following countries and our base shopping rates are listed below. The actual shipping rate will depend on how many items you've purchased and the weight of each item. Once you begin the checkout process you will see the actual shipping rate for your order.

    Base International Shipping Rates (these shipping charges are estimates only and do not include international taxes or duties):

    Below $50$50 - $149.99$150+
    Canada$22$22$22
    Zone A$40$40$40
    Zone B$50$50$50
    Zone C$50$50$50
    Zone D$50$50$50
    Zone E$55$55$55
    Zone F$65$65$65
    Zone G$50$50$50
    Zone H$80$80$80
    Zone I$60$60$60
    Zone J$50$50$50
    Zone K$55$55$55

    Zone A
    Kuwait, Mexico, Puerto Rico, Virgin Islands (US)

    Zone B
    United Kingdom

    Zone C
    Japan

    Zone E
    Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Monaco, The Netherlands, Norway, Poland, Spain, Switzerland

    Zone F
    Czech Republic, Estonia, Lithuania, Portugal, Slovenia, Sweden

    Zone G
    Australia, Korea, New Zealand, Singapore

    Zone H
    Slovakia

    Zone I
    Bahrain, Israel, Saudi Arabia, United Arab Emirates

    Zone K
    The Bahamas, Bermuda, Brazil, Cayman Islands

  • How long will it take for me to get my Billion Dollar Babes order?


    US orders usually take about two weeks to be delivered; international orders closer to 21 days. Here's why: once a sale's over, we send the designer/brand our final order sheet outlining all the fabulous things our members purchased. The brand then has three to five days to send everything to our warehouse, where our team sorts, picks, packs and ships them off to you within two days. Ground shipping adds another two to four days to the equation…so taking weekends into account, you're looking at about two weeks days from the moment you click "buy" to the moment it's on your doorstep. So you can definitely RSVP "yes" to that gallery opening in 3 weeks. You'll have something to wear.

  • What's the status of my order, and how do I track it?


    We'll tell you, but only if you promise not to check on it every five minutes. That's a bit (a lot) obsessive. Promise? Once you've have placed your order, you can check on its status. For orders placed on or after May 24, 2010, track it by clicking here. For orders placed before May 24, 2010, please contact Customer Service. Once your order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

  • Do you offer Next Day or 2nd Day shipping?


    No, sorry. We know you want your goodies right away, but days first we must receive the inventory from our partner brands - and then repackage the items to send off to you! We promise to get you the goods as soon as possible, but this time frame is about two weeks from the moment you click "buy" to the moment it's on your doorstep.

  • Does Billion Dollar Babes ship to PO Boxes?


    Bummer, we know, but for security reasons we do not currently ship to PO Boxes or APO/FPO addresses.

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  • Returns, Credits & Refunds

  • What is Billion Dollar Babes' Return Policy?


    You want to send something back? Seriously? Aw, that's ok – we won't take it personally.

    For sales with a "30-day Return Policy", we gladly accept returns within 30 days after shipment. Items should NOT have been worn, altered, washed, or damaged, and items should have ALL original tags attached. For sales with a "No Returns" policy, all items are final sale and non-returnable.

    Just send the item(s) back with a copy of the Customer Invoice. Please note that returns will be credited to your account in the form of Store Credit for the value of the item(s) and any applicable taxes minus shipping. You will receive an email after we have processed your return detailing this information.

  • How long do I have to return an item to Billion Dollar Babes?


    For sales with a “30-day Return Policy”, we gladly accept returns within 30 days after shipment. Items should NOT have been worn, altered, washed, or damaged, and items should have ALL original tags attached. For sales with a “No Returns” policy, all items are final sale and non-returnable.

  • How do I return something to Billion Dollar Babes?


    You do not need to contact us before sending back goods that are returnable under our return policy. Pack and seal your box securely, in the original packaging if possible and send it back to us. You should ship your return with a carrier who will provide your package with a tracking number to ensure that your package does not get lost somewhere between you and us. Packages must be returned prepaid. We do not accept COD.

  • Who pays for the cost of shipping a return?


    If we sent the wrong item or the item was defective, please contact Customer Service and we'll foot the bill for the return shipping. Otherwise, it's the member's responsibility.

  • Can I exchange an item I bought for a different color or size?


    Nope. We can't allow exchanges, because Billion Dollar Babes only receives inventory based on what members ordered during a sales event. We don't have any extra inventory on hand with which to do exchanges. We wish we did ... but if we did we'd be wearing it, so you wouldn't want it anyway. Actually, you probably would. It's to die for.

  • How will I know when you have received my return?


    Our speedy team processes all returns within seven days of receiving your package. We'll send you an email once your return has been processed. We refund the cost of the item(s) and any applicable sales tax (sorry, no shipping unless we sent the wrong item or the item was defective. Click here for our policy) in the form of store credit only. Store credits are automatically applied to your account and will be automatically applied to your next purchase for you. There's nothing else you have to do but try us out again!

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  • What is your privacy policy?

  • We are big into privacy around here, and promise you that we'll NEVER share your email address or personal information with any third party. All information collected on this website will be used solely for fraud control, order verification or internal marketing purposes. Here are the deets on our Privacy Policy:

  • General


    We are committed to protecting your privacy and ensuring that all customer information be kept strictly confidential. Delivery Agent, Inc. administers and manages this website.

  • Collection of Information


    To better serve you, we collect and store information about visitors to this website. We may ask, at certain times (purchase or order of a product, contest/sweepstakes/promotion, registering for a catalog) for you to provide information such as name, shipping/billing address, phone number, email address, credit card information, birth date, gender, age, occupation, etc. We may also maintain/retain a record of your purchases from the website.

    We will send you our newsletter and/or email notifications / direct email marketing. We (or third parties engaged by us) may also send you notices about products & services, promotions, contests (which may be related to the services of this website and/or other products or services provided by us), or re-order information to continue to serve you.

  • Opt-Out


    We communicate with users to our services on a regular basis via email. For example, we may use your email address to confirm your request, to send you notice of payments, to send you information about changes to our products and services, and to send notices and other disclosures as required by law. When you make a purchase from us we use your information to process your order, to send an email to confirm your order, and to contact you via phone, mail, or email if we have any questions regarding your order. Generally, users cannot opt-out of these communications, but they will be primarily informational in nature rather than promotional.

  • Unsubscribe


    If you wish to opt-out and prefer not to receive information about additional products & services, promotions, and contests through email, mail, or phone, you may do so by sending us an email at unsubscribe@deliveryagent.com.

    Please note: Such requests will be honored within ten (10) business days according to section 5(a)(4)(A)(i) of the Can-Spam Act. While we will process your request as soon as possible, please be aware that in some circumstances you may receive a few more messages until your request is processed. You also may opt-out of receiving such emails by clicking on the "unsubscribe" link within the text of the email.

  • Cookies


    We make limited use of cookies to gather information when you visit the website, make a purchase or when you click through to the website from a targeted email or partner site. We also use cookies to gather information upon your return visit to the website so that we can prepare and customize our services to you. A cookie is a small file sent to your computer that is stored on the hard drive and allows us to identify you and better customize the site for you. We do not capture personal information with our use of cookies.

    We recognize that we must maintain and use customer information responsibly and are committed to doing so. If you have any questions regarding our privacy statement, please email us at billiondollarbabes@custhelp.com.

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  • What are your terms of use?

  • PLEASE READ THESE TERMS OF USE CAREFULLY PRIOR TO USING THIS WEBSITE. By using this website, you signify your consent to these terms of use. If you do not agree to these terms of use, please do not use this website. We reserve the right, at our sole discretion, to change, modify, add, or remove portions of these terms at any time. Your continued use of this website following the posting of any changes to these terms of use will mean you accept those changes.

  • Disclaimer


    At BillionDollarBabes.com we offer the best brand names and highest quality goods. BillionDollarBabes.com ("Site") expressly denies any indication or claim that the Site or Delivery Agent, Inc. ("Delivery Agent") is an authorized dealer or agent of any of the designers whose merchandise/goods are available and offered on the Site.

    Delivery Agent disclaims any implied warranty or representation with respect to this site or the contents of the site, including but not limited to any and all merchandise offered on the Site. DELIVERY AGENT PROVIDES THIS SITE, ITS CONTENTS AND ANY AND ALL MERCHANDISE ON AN "AS IS" BASIS. BY USING THE SITE, YOU EXPRESSLY AGREE THAT SUCH USE IS AT YOUR SOLE RISK. DELIVERY AGENT SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES.

    Delivery Agent does not sell products for purchase by minors (individuals 18 years of age or younger). We may, however, sell children's products for purchase by adults. Delivery Agent does not direct or market to minors. We reserve the right to refuse service to any person for any reason.

  • Content


    By using the Site, you acknowledge and agree that the Site contains photographs, data, software, information, videos and other material ("Content") that are protected by copyrights, trademarks, trade secrets, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. You may not modify, delete, remove, publish, transmit, sell, create derivative works from or in any way exploit any of the content, in whole or in part.

  • Submissions to the Site


    Any information, including but not limited to remarks, suggestions, ideas, graphics or other submissions, communicated to Delivery Agent through this Site becomes the exclusive property of Delivery Agent, and Delivery Agent is entitled to use the information submitted for any purpose without restriction or compensation to the user sending the submission. The user acknowledges the originality of any submission communicated to Delivery Agent and accepts responsibility for its accuracy, appropriateness and legality.

  • Governing Law


    These terms shall be governed by and construed in accordance with the laws of the state of California, U.S.A., without giving effect to any principles of conflicts of law, and expressly not by the United Nations Convention on Contracts for the International Sales of Goods. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the state or federal courts located in San Francisco County and you hereby consent and submit to the personal jurisdiction of such courts. If any provision of these terms shall be unlawful, void, or for any reason unenforceable, that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. Delivery Agent's failure to insist upon or enforce strict performance of any provision of these terms shall not be construed as a waiver of any provision or right. This is the entire agreement between us relating to the subject matter herein and shall not be modified except as described herein.

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