Help Page
HELP PAGE
Top Questions Asked

What is Billion Dollar Babes?

Billion Dollar Babes is a cutting-edge fashion club that’s been around since 2001. We serve up top designers on a silver platter to a lucky few – at ridiculously discounted prices. We’re talking the likes of Dolce & Gabbana, Diane von Furstenberg, James Perse, Oliver Peoples, Kooba…at up to 80% off. Membership is free of charge and commitment…and your sartorial secret is safe with us.

There are two ways to shop BDB:

Shop us online…where we currently hold three sales per week, each lasting only 48 hours. We’ll email you every time a sale starts, and we suggest (quite strongly) that you high-tail it over to billiondollarbabes.com to get first dibs on the best selection. Because these things go fast. Click here to sign up.

Shop us offline…where we’ve been holding our legendary “real world” shopping events since 2001. We regularly organize sophisticated, multi-designer sales in major cities worldwide, including Los Angeles, New York, Dallas, Chicago, London and Dublin – complete with flowing cocktails, beauty bars and swag bags.


Why should I join Billion Dollar Babes?

Because you want to buy directly from today’s hottest designers at discounts of up to 80%. And because membership is free. And there’s no commitment. And our style experts do the editing for you, so you don’t have to spend hours clicking through hideous old styles. And you’re tired of eating toast for dinner so you can afford those new Jimmy Choos.

How do I become a member?

It’s easy and free – just click here to enter your info. Voila. You now rank among the fashion elite and can shop our sales right away.

Do you offer Gift Certificates?

Yep (and we sure hope he gets you one). BDB online Gift Certificates can be ordered in any amount and are sent to the lucky recipient via email. Said lucky recipient receives a unique Gift Certificate code redeemable on our website only (sorry, can’t use ‘em at our real world events…yet!). Click here to order one and get more info.

What are the benefits of becoming a member?


A jaw-dropping wardrobe that cost you next to nothing. BDB fashion experts who do the shopping for you – so you don’t waste your time clicking through last year’s looks. Access to the most talked-about real world sample sales. And the warm, cozy feeling you get when you realize you snagged that Trina Turk for less than her knock-off.


Will I be charged anything for being a member?

Nope – membership is free and there are no commitments. You only pay for the fabulous finds that you purchase. (And you don’t pay very much.) Want extra perks? Our VIP Membership gives you unlimited free domestic shipping, 2 hour early bird access to both online and real world sales, automatic entry into our monthly $500 shopping spree giveaway, and exclusive promos custom-tailored to our VIPs. All for $100/year. Click here for more deets.

 

How does Billion Dollar Babes offer such great prices?

If we tell you we’ll have to kill you. Not really. It’s not much of a secret: we simply let our designers sell directly to our members, thereby eliminating all those middlemen – and marketing costs – that traditionally jack up retail prices.


Sales

How does Billion Dollar Babes work?

To say we’re “into” fashion is an understatement. We live it. Breathe it. Love it. And we follow it like fiends. When we come across a designer or brand we particularly adore, we work with them to design an exclusive sales event that gives our savvy members up to 80% off of styles that we expertly hand-pick from their collection.

Once a sale’s over, we send the designer/brand our final order sheet outlining all the fabulous things our members purchased. The brand then has three to five days to send everything to our warehouse, where our team sorts, picks, packs and ships them off to you within two days. Ground shipping adds another two to four days to the equation…so taking weekends into account, you’re looking at ten to 14 days from the moment you click “buy” to the moment it’s on your doorstep. So you can definitely RSVP “yes” to that gallery opening in 3 weeks. You’ll have something to wear.

How long does a Billion Dollar Babes sale last?

Each online sale lasts 48 fabulous hours. Our real world shopping events vary in length depending on venue and assortment.

When do Billion Dollar Babes sales start?

Our online sales start at 8am Pacific. So set your alarm clock. And put it across the room on your dresser so you actually get up.

Why can't I put merchandise from two different sales in my shopping cart?


Because each brand/designer is its own separate entity, with its own shipping guidelines, return policies and the like, each sale is its own separate event. If you try to put items from two different sales into your shopping bag, you’ll be prompted (politely) to finish checking out of the first sale before you can add items from the other sale.


What are my payment options?

We accept credit card payments from Visa, MasterCard, American Express and PayPal.

When will my credit card be charged?

Not ‘til your order has been shipped from our warehouse, at which time we’ll send you a heads-up email.

How do I change or cancel an order?

Forgot to add the gladiator heels to your order? Having second thoughts about that leather weekender? If for any reason you need to cancel or change an order, please contact our Customer Care team ASAP. As in lickety split. Before you do anything else. We’ll try our very best to help you out, but because our fulfillment system is designed to get you your goods as quickly as possible, we can’t cancel or change an order once it’s entered the shipping process.

If I send my package as a gift, will the recipient receive the invoice?

Yes...but if you want to be sneaky, we can remove the invoice from the package. You just need to let us know immediately after placing your order by using this form.

Are purchases really tax free?

Almost. Billion Dollar Babes is required to charge sales tax in states where it has a physical presence, which right now is limited to California. Lucky you, Chicago.


Shipping Questions

What are your shipping fees?


There are none on orders of $150+. Nice, huh?

Order TotalFedEx Ground
1 item$5.95
2 items$7.95
3 items$9.95
4 items$11.95
5+ items$13.95


And for those of you living in Helsinki, Beijing and Dubai, we're also proud to offer international shipping. click here for our international shipping rates and more details. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and order contents, we are not able to estimate this cost. Please contact your customs office for more information.

International orders are usually delivered within 21 days. If you refuse delivery, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund. We've made every effort to minimize our international shipping charges and only charge our cost for these services. Aren’t we fabulous?



Does Billion Dollar Babes ship internationally?

We certainly do. Why should American girls have all the fun? But keep in mind that taxes and duties do apply, and it's not unusual, in certain countries, for these taxes and duties to be more than the price of the items purchased. Billion Dollar Babes does not calculate nor charge the duties and taxes at the time of purchase; those taxes and duties will be levied by the appropriate government agency once the package arrives in your country.

International orders are usually delivered within 21 days. Please click here for our international shipping rates and more details.

How long will it take for me to get my Billion Dollar Babes order?

US orders usually take ten to 14 days to be delivered; international orders closer to 21. Here’s why: once a sale’s over, we send the designer/brand our final order sheet outlining all the fabulous things our members purchased. The brand then has three to five days to send everything to our warehouse, where our team sorts, picks, packs and ships them off to you within two days. Ground shipping adds another two to four days to the equation…so taking weekends into account, you’re looking at ten to 14 days from the moment you click “buy” to the moment it’s on your doorstep. So you can definitely RSVP “yes” to that gallery opening in 3 weeks. You’ll have something to wear.

What's the status of my order, and how do I track it?


We’ll tell you, but only if you promise not to check on it every five minutes. That’s a bit (a lot) obsessive. Promise? Once you’ve have placed your order, you can check on its status and track it by clicking here. Once your order has shipped, you will receive a shipment confirmation e-mail that will contain your tracking information.


Do you offer Next Day or 2nd Day shipping?

No, sorry. I know you want your goodies right away, but the soonest we can get your order to you is ten to 14 days. That’s because, after the sale is over, the brand has three to five days to ship the goods to our warehouse, where our team sorts, picks, packs and ships the order to you within two days. Ground shipping adds another two to four days to the equation…so taking weekends into account, you’re looking at ten to 14 days from the moment you click “buy” to the moment it’s on your doorstep.

Does Billion Dollar Babes ship to PO Boxes?

Bummer, we know, but for security reasons we do not currently ship to PO Boxes or APO/FPO addresses.

What is a short-shipment?

When we’re organizing a sale, the brand/designer tells us how many of each item they have available, so we know how many we can offer to our members. Usually they’re spot on. But sometimes not. A short-ship occurs when the number of items a brand told us they had is less than the number they actually send to our warehouse. Oops. If an item is impacted by short-shipping, Billion Dollar Babes uses a formula to determine which members will receive the item and which ones won’t. FYI: members who purchase early in a sale are the least likely to be short-shipped. Yet another reason to shop EARLY.

When will I know if I'm being short-shipped?

If you are the unfortunate victim of short-shipping, we’ll notify you via email once the brand’s shipment is checked into our warehouse – approximately five to seven days.


Returns, Credits & Refunds

What is Billion Dollar Babes' Return Policy?

You want to send something back? Seriously? Aw, that’s ok – we won’t take it personally.

If it’s apparel, we generally accept returns for store credit within 14 days after shipment. Items should NOT have been worn, altered, washed, or damaged in any way, and should have ALL original tags attached. On occasion, we may have apparel sales that are FINAL SALE, meaning the items are non-returnable. Please note that we do not issue full refunds – we issue store credits for all returns, in the form of Billion Dollar Babes Gift Certificates (that is, unless we sent the wrong item or your item was defective or damaged).

We do not accept returns for items in the following categories:

Beauty products and fragrances
Footwear
Hosiery
Intimates
Jewelry
Leather goods and accessories
Swimwear
Vintage

Items in these categories are FINAL SALE only. You buy it, you keep it.


How long do I have to return an item to Billion Dollar Babes?

Most apparel items (those not marked FINAL SALE) may be returned for store credit within 14 days from the date the item was shipped. Returns received outside of 14 days will be accepted at Billion Dollar Babes’ discretion and will be subject to a restocking fee of 50% of the returned item’s sale price. Items that are marked FINAL SALE, as well items from the following categories, cannot be returned: beauty products and fragrances, footwear, hosiery, intimates, jewelry, leather goods and accessories, swimwear, and vintage.

How do I return something to Billion Dollar Babes?

Pack and seal your box securely, in the original packaging if possible. To be properly processed, your return must include a completed return form. Go here, log in, click "View Order" and on the following page click the "Return Items" link. Follow the easy steps, print the final page and include it in your return box. You should ship your return with a carrier who will provide your package with a tracking number to ensure that your package does not get lost somewhere between you and us. Packages must be returned prepaid. We do not accept COD.

Who pays for the cost of shipping a return?

 

If we sent the wrong item or the item was defective, we’ll foot the bill for the return shipping. Otherwise, it’s the member’s responsibility.

Can I exchange an item I bought for a different color or size?

Nope. We can’t allow exchanges, because Billion Dollar Babes only receives inventory based on what members ordered during a sales event. We don’t have any extra inventory on hand with which to do exchanges. We wish we did…but if we did we’d be wearing it, so you wouldn’t want it anyway. Actually, you probably would. It’s to die for.

How will I know when you have received my return?

Our speedy team processes all returns within seven days of receiving your package. We’ll send you an email once your return has been processed – in it we’ll also list the amount that’s been credited to your BDB Gift Certificate account.

What is your privacy policy?

We are big into privacy around here, and promise you that we’ll NEVER share your email address or personal information with any third party. All information collected on this website will be used solely for fraud control, order verification or internal marketing purposes. For more details on our privacy policy, click here.